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- Omnichannel Retail: Big Data Is Nice, Fast Data Is NecessaryAny retailer that wants to be competitive knows it must offer a seamless omnichannel experience to its customers. However, many retailers aren't aware that the key to powering that customer experience is IT system performance. Why? Omnichannel retailers must process, analyze and use huge amounts of data for a multitude of equally important functions.
- US Mobile: Another Bait-and-Switch DisappointmentI just dumped US Mobile after less than four months, setting a new speed record for hitting my tolerance-for-b.s. ceiling. I'd had high hopes for this relatively new mobile virtual network operator, but it turns out I chose poorly. Switching wireless service providers is one of those things I don't relish doing, but every few […]
- Walmart Enters High-Stakes Next-Day Delivery GameWalmart has announced free one-day delivery for 220,000 of its most-frequently purchased items. The service will be available first in Phoenix and Las Vegas, because "these locations are major metro markets served by our fulfillment center in Southern California ... where we expect strong customer adoption of our NextDay delivery offering," a Walmart spokesperson said.